BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am still in the process of being diagnosed i am borderline quadriplegic, heart condition possible M,D ,M.S ****** they are dishonest there website says that payday is every friday (guaranteed) payment by direct deposit ,cash card, or a mailed check is a choice but my caregiver who like me does not want an I phone has to use my flip phone to log in 3 hrs everyday for 20 hr's approved by the insurance company well after 47 hr's logged we find out its every other friday and we find out that he supposedly did not log in all last week which is a lie because this man has to use my phone to log in then the girl at freedom care says they only check the ******* once a week ! until you sign the agreement at the orientation they hound with phone calls and then after being made to wait on hold forever listening to the freedom care jingle loudly and in my opinion intentionally you get someone who will tell you anything to get you off the phone so they can get back to there fancy nap room ,or dinner room ,or game room the videos are out in all there dancing arrogance well produced for all to see on you tube, some of there videos claim they send someone to your home to explain the process! not true, they sign you up and you get cdpap 123 took me 6 0r 7 months and my care giver is ready to quit no pay yet. Please call ************ for further info. As I am trying to get info about the supervisor, ******************* up the phone. I asked to speak to the Director ******* mentioned the supervisor again. I asked can I speak to a **** ******* said " We have a supervisor". Today, October 17th, 2022, I contacted Freedom Care at ************ & a woman named ***** answered. Then, ************** goes on to tell my PCA two more things: 1) Her supervisor thinks that FreedomCare will allow my personal care aide to work as both a caregiver and a Intake Specialist at FreedomCare and 2) She (**************) doesn't have the number to HR and that she was advised to reply to the email that was sent to my personal care aide and ask someone to call my PCA back. ****************** supervisor then said that my PCA has "to explain about her caregiver status" when they call her about the job position, which no one from FreedomCare did. According to **************, her supervisor stated that "there wasn't anyway to note that my PCA works at FreedomCare already as a caregiver" when my PCA was hired by me, not by FreedomCare. When my PCA called to speak with FreedomCare's HR, a customer rep switched her to speak with her coordinator, *** ******************* who in turn went to speak with her supervisor even though my PCA asked her coordinator if she could speak with HR concerning my PCA's recent job application. The job listing is a remote job as an Intake Specialist. In September 2022, my personal care aide applied for a job position with FreedomCare. This means that the personal care aide works for the client, not the agency(vendor) that the client chose to work with. CDPap is a program that allows the home care client to hire whom they want to care for them, & the client is in complete control of the work hours, sick days, vacation time, & client is allowed to terminate employment as well. I am a CDPap client & it's mandatory that CDPap client's must pick an agency to work with. I picked Freedom Care for my vendor (agency).
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